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Customer service
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Terms and Conditions
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About refunds

When you return a product, the refund may vary according to the condition of the item, the way it was purchased and how long you have had it.

Thus, when requesting a return through the customer service area, you can choose the refund method you prefer. In the first option, your balance will be credited to a credit note for your next purchases and you will be able to use it whenever you wish, on the other hand, it will be credited to the payment method that you have used to make the purchase, the time of this refund will depend on the payment method.


If the order still does not leave our warehouse, you must notify the customer service team and follow the instructions.

If the order has already left our warehouse, the customer must cover the return costs and notify the customer service team and follow the instructions.


The customer may cancel his order at no cost if the product has not left our warehouse by notifying our Customer Service team by email to request a refund.

You can request a cancellation in your account by following these steps:
-Enter my account, my orders, order details.
-Or, through our Customer Service team. You must have your order number at hand and in case of a partial cancellation, the details of the items to be canceled.


Once the item is delivered and the return is accepted, the banking time will run for you to see your refund in the same means of payment with which you made the purchase.

Remember that we can pay your balance to a credit note for your next purchases and you can use it whenever you want.

Depending on the way you have chosen to return the merchandise and the payment method will be the time and process to receive your refund.